processing time

For anything that is made to order, please allow 2-4 weeks for production, each piece is made with tremendous care and detail. Expect longer production times around the holidays. Selecting expedited shipping at checkout does not mean your piece will be shipped out next day. Anything from the one of a kind section is ready to ship unless you need it resized, in which case please allow up to a week for processing.

All shipping options come with tracking, insurance, and signature required.

returns

As each piece is uniquely handmade, I do not accept returns on made to order pieces. As for the pieces that are already made (any of the one of a kind pieces), I accept returns within 10 days of delivery. Please contact alexa@fromisla.com with questions regarding returns. From Isla is not responsible for items damaged in the mail or lost in transit. I do not refund shipping charges on return items. The customer is responsible for return shipping charges unless otherwise discussed. 

repairs

From Isla offers complimentary cleaning and polishing for the lifetime of your jewelry.The first resizing is complimentary with purchase of the piece, after that the fee is $40-$100, depending on the size. Please be sure of your ring size before purchasing. If you are in doubt of your size, contact alexa@fromisla.com for help determining the correct size. Complimentary normal wear and tear repairs for the first year. Any repairs beyond that will cost and additional fee, depending on the amount of work that needs to be done. Please email alexa@fromisla.com for repair questions.From Isla is not responsible for repairs and alterations made by other jewelers or damage outside of normal wear and tear.

order Cancellations

If you cancel your order within 24 hours you will receive a refund. After 24 hours you are subject to a restocking fee of 20% based on the materials and the amount of work that has been done. Custom orders cannot be canceled after 24 hours.

jewelry care tips

Please take care when cleaning your jewelry! Soak in warm water with a drop of dish soap to help remove any buildup and gently dry off with a cloth. If further cleaning is needed, a soft bristle tooth brush can be used to gently scrub hard to reach places with warm soapy water. You should remove your jewelry when exercising, cleaning, applying lotions, or doing any hard labor. Take extra care with soft stones such as opals and emeralds.When in doubt, take it off. 

materials used

All of the gold is solid 14k gold. Any of the made to order pieces can be made in white or rose gold. If you prefer a higher carat gold for a made to order piece, please email alexa@fromisla.com to discuss options! Gemstones are ethically and sustainably sourced. From Isla packaging contains zero plastic and uses recycled materials wherever possible. All melee diamonds used are natural and conflict free.

how the jewelry is made

I use an ancient process called lost wax casting to create all of the jewelry. First I begin by using melted wax to form the design around the stone, then it is sent off to a casting house where it is turned into gold, then once I receive the raw casting, I set the stones and polish! For a more detailed look into my process, head here.

custom orders

If you'd like a custom piece of jewelry, fill out this form to get stared! I have a wide variety of stones for you to choose from when desiging a custom piece. You can select your stone and we can discuss an original design or you can choose one of my exsisting styles with a different stone. I can also source gemstones if I don't have what you are looking for. See examples of custom orders here.

Custom order minimum is $500. I require a deposit if the cost is over $1,000. I only work with 14k gold (white, rose, and yellow).

Time frame for customs depends on the piece.

For vintage rings, repuroposing gemstones, and melting old rings:

Depending on the setting, I can extract most stones and use them in a new piece. I do not melt down gold from old rings. Please contact me with any heirloom pieces you'd like to repuropse.

in person shopping

You can find a selection of From Isla jewelry at Beck + Brix Home in Hermosa Beach CA.

Sign up for the email list to get notified for any upcoming pop up markets or trunk shows!

location

I was previously located in Redondo Beach CA but my studio is now in Humboldt CA.

payment plans

I offer multiple payment plans you can choose from at checkout. Those apps are buy now, pay later. You will receive your piece as soon as the piece is complete.

On specific occasions I will coordinate custom payment plans. In which case the purchase is final sale. For this option you will not receive your finished ring until the total payment is complete. I may ask for a deposit before I start working on your piece.

Can't find what you're looking for?

Send me an email! Be sure to include your order number (if you have one).

Please email alexa@fromisla.com