Refund policy

Domestic Orders:

As each piece is uniquely handmade, each piece is final sale. I want to make sure you are happy with your purchase so please contact alexa@fromisla.com with questions regarding returns. From Isla is not responsible for items damaged in the mail or lost in transit. I do not refund shipping charges on return items. The customer is responsible for return shipping charges unless otherwise discussed.

EU Right of Withdrawal:

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://from-isla.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

At checkout, you may add withdrawal coverage to your order. If you purchased withdrawal coverage, your return shipping is fully covered at no additional cost when you exercise your right of withdrawal. Please note that customers who do not purchase withdrawal coverage are responsible under Article 14(1) of Directive 2011/83/EU for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products and personalized items, as set forth in Article 16 of Directive 2011/83/EU.